Abhishek Chugh

About Abhishek Chugh

Dynamic and detail-oriented Operations & Administration Professional with 6+ years of experience streamlining business processes, improving MIS accuracy, and leading cross-functional teams to enhance performance and efficiency.Adept at managing corporate operations, vendor coordination, compliance handling, budgeting, and facility management. Proven record of implementing cost-effective process improvements that reduced operational inefficiencies by 35% and improved reporting accuracy by 40%.Recognized for strategic planning, problem-solving, and interpersonal leadership, I’m passionate about driving organizational excellence through structure, data-driven decisions, and teamwork. Open to opportunities in corporate operations, administration, and process coordination roles.

Experience

1. Deputy Manager Head Clinics

   Sps Hospitals

   Oct 2025 — Present · Ludhiana, IN

   Lead end-to-end operations of four multi-specialty clinics, ensuring smooth functioning of clinical, administrative, and support services.* Act as single point of accountability for clinic performance, including patient footfall, service quality, manpower utilization, and revenue optimization.* Drive clinic-level business growth initiatives by improving OPD conversion rates, repeat visits, referral inflow, and patient retention.* Monitor daily, weekly, and monthly MIS, including OPD numbers, revenue trends, doctor productivity,and expense controls; provide actionable insights to management.* Coordinate with doctors to optimize clinic schedules, specialty availability, and service mix tomaximize patient throughput and utilization.* Implement patient experience enhancement strategies, reducing waiting time, improving front-office efficiency, and strengthening grievance resolution mechanisms.* Support local marketing and outreach initiatives such as health camps, corporate tie-ups, referraldoctor engagement, and community activations to increase walk-ins.* Ensure standardization of SOPs across all clinic locations for registration, billing, diagnostics,pharmacy coordination, and reporting.* Control operational costs through vendor coordination, inventory oversight, and manpower planning while maintaining service quality.* Coordinate with central hospital functions (HR, Finance, Procurement, Medical Administration) forseamless policy and operational alignment.* Ensure adherence to regulatory, statutory, and NABH-aligned processes, maintaining complete audit readiness.* Handle patient escalations and service recovery, safeguarding brand reputation and patient trust.* Identify service gaps and support leadership in introducing new specialties and revenue-generatingservices across clinics.

Education

• Panjab University

  Bachelor of Business Administration - BBA, Business Administration and Management, General

  2015 — 2018