Abhi A.
Senior Software Engineer - Ex-Walmart
- Role
- Senior Software Engineer at ServiceNow
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Abhi A.
Experienced Software Engineer with a demonstrated history of working in the financial services industry. Skilled in Full-Stack Development, Amazon Web Services (AWS), GCP, Azure, MongoDB, NodeJS, Typescript, Expressjs, Java, microfrontend and microservices. Strong engineering professional with a Bachelor of Technology - BTech focused in Electronics and Communications Engineering from Chandigarh Engg. College, Landran.
Experience
Senior Software Engineer
Mar 2025 — Present · Hyderabad, IN
Architected and optimized a large-scale Java incident management system handling 1M+ tickets, reducing query time by 40%.• Implemented caching (Redis), distributed processing (Kafka), and microservices to enhance scalability, supporting millions of daily service requests.• Developed LLM-powered virtual agent for IT service requests, reducing ticket time by 40% and deflecting 30% of L1 support queries.• Managed on-call operations for 28+ Kubernetes-based microservices, reducing MTTR by 35% through enhanced monitoring and alerting (Datadog, Elasticsearch).• Built ML-based predictive routing engine using Python, improving ticket assignment accuracy by 45% and reducing mean time to resolution by 30%.
Education
Saint Kabir Polytechnic College,Fazilka
High School Diploma, Electrical, Electronics and Communications Engineering
2010 — 2013
Chandigarh Engg. College, Landran
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
2013 — 2016
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