Abhishek Shukla

WORK HISTORY

EDUCATION

ABOUT ABHISHEK SHUKLA

I am an operations professional with over 1.5 years of experience specializing in back-office operations, quality assurance, and process excellence. My career is defined by a commitment to 100% accuracy and a proven ability to maintain high performance under pressure within fast-paced corporate environments. Currently, at ETS India, I conduct end-to-end quality audits and monitor compliance with strict SOPs and security protocols. Previously, at Mahindra Logistics, I managed logistics for multiple client accounts, consistently achieving 98% SLA adherence through proactive stakeholder coordination and advanced data tracking. Core Areas of Expertise:Operations Management: Back-office operations, system tracking, and workflow optimization. Quality & Compliance: Audit management, zero-deviation tolerance, and policy enforcement. Data Analytics: Advanced MS Excel proficiency, including VLOOKUPs, Pivot Tables, and MIS reporting. Relationship Management: Serving as a Single Point of Contact (SPOC) for client escalations and cross-functional team collaboration. I hold a Bachelor of Business Administration (BBA) from Gurugram University, which provides me with a strong foundational understanding of business process improvement and strategic operations. I am passionate about leveraging my analytical skills to drive efficiency and support organizational growth.