Abhay Sharma

Senior Application Developer @ADP

US

Led the design and development of a scalable appointment-based system for callbacks to replace email scheduling, integrating third-party services via SDK, automating reminders, and enhancing user experience by streamlining real- time bookings, resulting in a 40% improvement in efficiency. • Engineered and implemented an advanced appointment scheduling algorithm that determines time slots based on agent availability within a defined daily time range for each queue. Integrated a Redis-based time slot blocking mechanism to ensure concurrency control, preventing double bookings and optimizing scheduling efficiency.• Architect and Developed Applications for Agent side chat-bot interface with third-party SDK integration to enhance communication and efficiency enabling all ADP Business Units to configure and use accordingly thus improving customer satisfaction by 25%. • Migrated a legacy JavaScript application to Next.js, enhancing code quality, readability, and maintainability while optimizing performance. Leveraged Vercel for deployment, reducing build time by 80% and improving developer efficiency through faster iterations and seamless deployments. • Actively involved in Production Deployment and Testing for various applications using Jenkins, Docker, and Ku- bernetes • Implemented dynamic front-end solutions utilizing iframes to seamlessly integrate external content, enhancing the user interface and overall website functionality

Jaywant Shikshan Prarsark Mandals Rajarshi Shahu College of Education Sr.No.80/2, Pune Mumbai Bypass Highway, Tathwade,Pune 411 033

Bachelor of Engineering (B.E.)

Stevens Institute of Technology

Master's degree

Savitribai Phule Pune University

Bachelor's degree