Abhay Raj

About Abhay Raj

Senior Professional- Operations Management, Process Management High Impact Professional with over 12 years of experience in Data center, Business Operations IT, Team Leaderships, Client Relationship Management and Process Management Targeting senior-level assignments in Customer Service Management (IT), IT Operations Management and Project Management with an organization of repute in IT industry, preferably in Noida, Gurgaon, Delhi and Pune. Profile Summary• Expertise in strategic IT management services, Data center management, Cloud service management, infra management, Customer experience, Services portfolio management, Demand management and business relationship Management ensuring high customer satisfaction.• Excellence in managing operations, focusing on maximizing customer satisfaction & process compliance with proficiency in on-time service delivery and quality & processes improvement and reporting functions• Proven success in achieving customer delight by implementing best practices; implemented several process improvement initiatives to achieve maximum efficiency in various operations• Expertise in taking ownership of customers issues and following problems through to resolution • Excels in supervising customer satisfaction (CSAT) analysis and projection• Proven track record of resolving and reducing customer complaints and meeting customer service level agreements • Proficient in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence• Developed & implemented client service strategies that will increase sales while providing a positive experience for all clients• Excellent planning and organizational skills result in the optimum functioning of the department and the consistent achievement of customer service standards• Highly energetic & motivated with excellent interpersonal, analytical, problem solving and communication skills• Expertise in assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrices• A decisive action-orientated manager who successfully takes complete ownership of the customer service function• Site Execution & Delivery, Process Design & Improvement, Vendor Management, Project Management, Customer Relationship Management, Team Management, Risk Management, Capacity Management, Network Operations and Technical Support.• Trained Amazon Web Services Solution Architecture (AWS). • Certified ITIL.

Experience

1. Senior Manager IT

   Yotta Data Services Private Limited

   Apr 2025 — Present · Noida, IN

Education

• Prestine prep High school

  Babasaheb Bhim Rao Ambedkar Bihar University

  2010 — 2013