Abhay Agrawal

About Abhay Agrawal

Retail Operations Leader with 9+ years of proven success scaling multi-store businesses, boosting profitability, and driving seamless customer experiences. At Bata India, I’ve led high-performing teams across 25+ stores, delivering 100% SKU availability,+105% and a record 120% ABV growth—all while opening new stores and innovating with models like Store on Wheels.I specialize in strategic retail transformation, omni-channel integration, and P&L management, with a focus on building agile teams and operational systems that scale. Known for empowering people, improving processes, and delivering results that matter. P&L Ownership | Retail Strategy | KPI Optimization Team Leadership | Training & Development Inventory Management | Omni-channel Retail Business Expansion | Customer-Centric Growth

Experience

1. Senior District Manager (Retail Operations Sales)

   Bata India Limited

   Apr 2018 — Present · Noida, IN

   Currently Handling Complete Retail Operation of 25 Exclusive Brand Outlets with Annual TO Approx. 500 Mn • Tracking of Tertiary sales which include daily, weekly, monthly & annual business sales reports.• Planning & coordinating with merchandising team for deciding the “merchandising & category mix” across all the stores.• Estimates planning, Sales forecasting and Product planning • Responsible for ensuring Bata Retail Standard Operating Procedures (SOPs) in terms of Visual Merchandise, Product Knowledge, Customer Service and Store Maintenance.• Coordinating the operations of different departments & teams to ensure that they all pull in the same direction.• Identifying competitor’s strategies, planning for End of season sale (EOSS)/Festive Offers/Inaugural Offers and other promotional schemes such as Anniversary sale, SMS Promo, Flyers Promo etc • People management includes involvement in recruitment, training and development & promotion.• Keeping track of KPIs such as UPT, NPS, Omni Business, Conversion, NFT Cont, ABV, ASP for Stores & Individual team members• Promotional scheme identification and implementation across region, gathering customer patterns insights to product development team with feedback analysis.• Keeping AGED stock to minimum across region, maintaining the right “Base Stock” on the floor & keeping track of dispatch and arrival of stocks on the floor.• Responsible for Profitability management (EBIT/ROT) of existing Stores, New Store opening opportunities and negotiations.

Education

• IMI Delhi

  Master of Business Administration (MBA), Marketing & Finance

  2013 — 2015

• Malaviya National Institute of Technology Jaipur

  Bachelor of Technology (B.Tech.), Electronics and Communications Engineering

  2006 — 2010