Abhay Kumar Mudgal

About Abhay Kumar Mudgal

Senior Product Manager at Amazon with 10+ years of experience across e-commerce and fintech. I specialize in scaling high-impact products and leading cross-functional teams to solve complex customer problems.As the product leader for the Amazon Gift Cards, I power a multibillion-dollar portfolio, and I am especially proud of:(i) Launching Amazon Vouchers and scaling it into a multi-million-dollar business by introducing five-plus variants,(ii) Driving product innovation by launching industry first GenAI Gift Card Designs, alongside Video and Custom Photo options, which boosted conversion by over 10%, and Optimizing the core experience by reducing delivery latency by 98%, directly improving reliability and halving customer contacts.My leadership style is defined by a blend of customer obsession and analytical rigor. I have earned Amazon Pay India’s “Day 1 Warrior” award four times from the CEO for my ability to navigate technical, business, and regulatory challenges to deliver successful, compliant launches. I am excited by the future of AI and how it can reimagine digital gifting.

Experience

1. Senior Product Manager

   Amazon

   Jul 2020 — Present · Bengaluru, IN

   As the product leader for Amazon India Gift Cards, I own the end to end product strategy and customer experience for the entire Gift Card customer lifecycle starting from search, discovery, product catalogue management, detail page conversions, checkout and post purchase actions (claim, redemption and customer support).Key Launches- GenAI Image Generation for Gift Cards- Amazon Vouchers (new gifting instrument)- Animated (video) Gift Cards- Your Photo (Personalised) Gift Cards

Education

• Jabalpur Engineering College

  Bachelor of Engineering (B.E.), Information Technology

  2010 — 2014

Skills

• Business Analytics
• Vba
• Java
• Microsoft Excel
• Sas
• Sql
• Qlikview
• Leadership
• Css
• Visual Basic for Applications (Vba)
• Data Analysis
• Python
• Mysql
• Ms Access
• R
• C
• C++