Abhay Mhaskar

About Abhay Mhaskar

I am Cloud AI Service Delivery and Business Leader with more than two decades of diverse experience, managed digital programs in domestic and international markets, played various customer facing roles, has excellent time management and multitasking skills, have leadership skills in managing large programs/projects, processes and people for very large accounts, handled portfolio of multiple customers in this AI worldCore Competencies Managerial: Service Delivery, Program/Project Management, setup appropriate delivery structure, escalation management, customer knowledge management, risk management Finance and Operations: Account Level P&L responsibility and management, drive service improvement to gain optimal efficiency, deliver cost effective, client centric services, Program level budget management, tracking, cost optimization Domain and Vertical: Energy & Utilities, Manufacturing, Media and Entertainment, Banking and Finance Solutioning and Growth: Scope new opportunities proactively, align with client partner to build winning solutions and delivery proposals, build strong relationship with all key internal and customer stakeholders. Governance: Develop and implement governance processes to help managing complexity of the program across people, process, technology and business change. Presales : Understand and experienced in issues such as IT productivity, performance management, service level management, quality and rework metrics, carry out pre-sales product demonstrations, configurations and presentations, provide pre-sales technical support to stakeholders.Service delivery : operations process development: Driving the definition, development and documentation of the ITaaS service delivery operations processes and procedures and the related operating level agreements

Experience

1. Delivery Head, IT Infrastructure Services - Cognitive Business Operations

   Tata Consultancy Services

   Apr 2021 — Present · Pune, IN

   Drive delivery and end-to-end management of large-scale, business-impacting initiativesLead globally distributed technology teams through programs and projectsEstablish strong collaborative relationships with key internal Clients, CoEs and other stakeholdersContinuously drive process improvements

Education

• University of Mumbai

  BE, E/T

  1991 — 1995

• S.V. Joshi High School

  SSC

  1983 — 1991

Skills

• Pmp
• Sdlc
• Data Center
• IT Infrastructure Operations
• Program Management
• Solution Architecture
• Itil
• Project Delivery
• IT Service Management
• Infrastructure
• Programme Delivery
• IT Infrastructure Management
• Service Delivery
• Project Management
• Cloud Computing
• Global Delivery
• Service Delivery Management
• Resource Management
• Pmo
• Vendor Management
• Management
• Pre-Sales
• Remote Infrastructure Management
• Virtualization
• Service Management
• IT Operations
• Transition Management
• IT Outsourcing
• Governance
• Information Technology
• Software Documentation
• IT Management
• Team Management
• Project Portfolio Management
• Software Project Management
• Technical Leadership
• Knowledge Transfer
• Certified Project Manager
• Server Consolidation
• Business Continuity