Abhay Kumar
Business Operations & Strategy | Data-Driven Problem Solving | Performance Improvement | Ex-Reliance Retail
- Role
- Manager, Business Operations Gate at PW (PhysicsWallah)
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Abhay Kumar
Results-driven Business Operations & Category Management professional with 4+ years of experience in strategy execution, process optimization, and cross-functional leadership. Experienced in category strategy, GTM launches, SOP development, and operational efficiency. Skilled in data-driven decision-making (Excel, SQL, Power BI) and improving user engagement, retention, and satisfaction. Passionate about solving business challenges, scaling impact, and driving measurable outcomes.
Experience
Manager, Business Operations Gate
Apr 2025 — Present · Noida, IN
Own category-level business operations for the GATE vertical, including pricing inputs, GTM execution, and SOP design across academic and commercial workflows• Drive improvements in learner experience and retention through targeted service enhancements and operational interventions• Review category KPIs (enrollment, NPS, refunds, engagement) to identify growth levers and guide execution priorities• Lead operational scaling initiatives through process redesign and automation to improve team productivity• Act as the central ops owner coordinating Product, Sales, Marketing, Tech, and Academic teams for successful launches
Education
Maharaja Agrasen Institute Of Technology, Delhi
Bachelor of Technology, Mechanical and Automation
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