Abhay Yadav
IT Support Specialist | Microsoft 365 & Intune Administrator | Active Directory | Technical Support Engineer | Endpoint Security | ServiceNow | Azure AD
- Role
- Senior Engineer - IT at R1 RCM
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Abhay Yadav
I’m a detail-oriented IT Support Specialist with over 4 years of experience delivering reliable technical support and managing Microsoft 365, Exchange Online, Intune, and Active Directory environments. From onboarding new employees to resolving complex escalations, I’ve developed a hands-on approach to maintaining uptime, enhancing user productivity, and implementing enterprise-grade security policies. I’ve worked extensively with ticketing systems like ServiceNow and Zendesk, managed Office 365 tenants, and implemented solutions across SharePoint, Teams, OneDrive, and Intune. I also bring experience with VPN configurations, SOC/NOC incident response, and endpoint compliance using Intune. What sets me apart is my ability to blend technical depth with customer-centric support—ensuring that users not only get their issues resolved but also feel supported and confident with IT services. Key Tools & Technologies: Microsoft 365 Admin Center, Azure AD, Exchange Online, Intune, Active Directory, ServiceNow, PowerShell, VPN (Sophos), Endpoint Management, Email Security Actively seeking to grow within a forward-thinking organization where I can continue contributing to IT infrastructure reliability and user satisfaction.
Experience
Senior Engineer - IT
Jul 2025 — Present · Noida, IN
Education
Subharti University
Bachelor of computer applications
2018 — 2021
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