Abhay Tiwari
American Express Business Solution India Pvt Ltd
- Role
- Lead Fraud Analyst at American Express
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Abhay Tiwari
Seasoned professional and of experience managing and leading operations teams to meet quality andservice targets. Proven ability to successfully develop and implement strategies for improved efficiency,accuracy, and customer service. Skilled in problem-solving, process improvement, and team leadership.Gifted communicator with excellent collaborative and interpersonal skills. Achieved success in managingprojects Like CFR, Quality. Notable achievements include increasing productivity 10%, decreasing downtimeby 20%, and reducing customer complaints by 15%. Seeking to leverage background into a role with an organization that values teamwork and innovation.
Experience
Lead Fraud Analyst
Oct 2017 — Present · Gurugram, IN
Education
Shobhit University
Master of Business Administration - MBA
2014 — 2015
Chatrapati Sahuji Maharaj Kanpur University, Kanpur
Bachelor's degree
2006 — 2010
Skills
- Customer Loyalty
- Customer Engagement
- Customer Analysis
- Executive Management
- Customer Retention
- Customer Service
- Customer Acquisition
- Customer Support
- Customer-Focused Service
- Customer Experience Management
- Customs Regulations
- Customer Service Operations
- Customer Satisfaction
- Customer Relationship Management (Crm)
- Customer Service Training
- Executive Coaching
- Microsoft Excel
- Customer Service Management
- Customer Experience
- Executive Administrative Assistance
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