Abhay Sharma
Team Leader | Trust & Safety | Ex- Genpact | Certified First line Manager | Expert Collaborator, People Manager & Performance Coach
- Role
- Team Lead at Genpact
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Abhay Sharma
Possible summary:As a Team Lead at Genpact, I leverage my Bachelor of Computer Applications degree and Lean certifications to drive excellence in community operations and trust and safety. With over 5 years of experience in consumer service and Trust & Safety, I have developed strong skills in data analysis, dashboard development, team leadership, and mentorship.In my current role, I spearhead a team of moderators, fostering skill development across diverse workflows and stakeholder engagements. I utilize Google Data Studio to construct dynamic data dashboards, deriving actionable insights on pivotal business metrics. I also partner with Operations to refine quality feedback mechanisms, lead cross-functional discussions and error analysis with Market POCs, and guide reviewers to elevate and maintain peak performance levels. I have received multiple awards for my contributions to quality outcomes and team performance.
Experience
Team Lead
Dec 2022 — Present · Hyderabad, IN
Education
Columbus Public School
Intermediate
2013 — 2014
APEX COLLEGE OF MANAGEMENT & COMPUTER APPLICATIONS, KAUSHAL GANJ
Bachelors of Computer Applications
2014 — 2017
Columbus Public School
High School
2011 — 2012
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