Abhay Sarraf
Senior Support Engineer 2 at Atlassian | Expert in Jira/Confluence Troubleshooting, Cloud Migrations & Customer Escalations | Google Certified Associate | Team Lead
- Role
- Senior Support Engineer 2 at Atlassian
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Abhay Sarraf
I\'m a Senior Support Engineer 2 at Atlassian, where I own complex customer issues across Backend microservices, and the Atlassian ecosystem—troubleshooting via root cause analysis, escalating with product teams, and driving resolutions that boost customer satisfaction. With 7+ years in cloud support, including prior roles at Qualys and Wipro, I\'ve managed deployments, APIs, and migrations using Java, Python, AWS/GCP.Google Certified Associate passionate about mentoring teams through case reviews and creating KB articles that empower developers. I\'ve reduced resolution times by identifying trends and advocating for feature fixes.
Experience
Senior Support Engineer 2
Jan 2025 — Present · Bengaluru, IN
Education
JK LAKSHMIPAT UNIVERSITY
Bachelor of Technology (B.Tech.), Computer Science
2013 — 2017
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