Abhay Raj
IT Lead – Technology operations
- Role
- IT Lead Technology Operations at Aon
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Abhay Raj
Business Analyst– ServiceNow (ITSM | ITOM | ITAM | HRSD) • Acted as the primary…
Experience
IT Lead Technology Operations
Dec 2019 — Present · IN
Collaboration with incident and problem teams to discuss about incident and problems caused due to change and further prevention strategy. Educate users on the current process and upcoming initiatives through quarterly training. Own and manageServiceNow change management dashboards that reflect the current state of change management. Hold a monthly call to discuss Service Management improvement initiatives and accomplishments with all necessary stakeholders. Lead the weekly Global CAB meeting to review High and Medium Risk changes affecting two or more regions. Ensure High risk Infra/Datacenter/Network/Application changes are implemented with utmost efficiency. MonthlyReviewofincident,ProblemandChangemanagementKPIs. Prepare OCM communication for any process/tool level modification. Examine knowledge articles to keep the documentation\'s information current.
Education
National Institute of Management Technology (NIMT)
Postgraduate Degree
Kurukshetra University
Bachelor of Technology - BTech
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