Abhay Pratap Singh
Network Reliability Engineer at Statiq | EV Charging Infrastructure | Electric Vehicle | BMS
- Role
- Network Reliability Engineer at Statiq
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Abhay Pratap Singh
Technical Support Engineer - EVSE with 4.6+ years of experience providing global support…
Experience
Network Reliability Engineer
Dec 2024 — Present · Gurugram, IN
Providing L1 -L2 support, real-time monitoring, diagnostics, troubleshooting, CMS/CSMS maintenance, communication protocolsconfiguration and troubleshooting, RMS utilization, firmware updates.Delivered L1 support for extensive EV charger networks, providing real-time diagnostics and proactive escalation.Monitored and ensured uninterrupted availability of EV chargers across the network, promptly addressing any disruptions.Diagnosed and remediated field-level communication and hardware issues in diverse AC/DC charger deployments.Collaborated with field support and backend software teams to maintain CMS/CSMS uptime, enhancing overall network performance.Implemented and troubleshooted a wide range of communication protocols (UART, SPI, I2C, RS-485, RS-232, Modbus-RTU, Modbus-TCP, CAN Bus, SAE-J1772, TCP/IP, HTTPS, MQTT, Tera-Term, J-Tag, OCPP) to enable seamless charger integration.Utilized RMS (Remote Management System) to perform network diagnostics, analyze charger logs, and execute remote resets,optimizing charger functionality.Achievements:Improved charger uptime by 92% through proactive monitoring and remote troubleshooting, minimizing the need for on-site repairs.Resolved recurring session failures by analyzing backend logs and charger diagnostics, ensuring higher system stability and customersatisfaction.
Education
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Technology (B.Tech)
2021 — 2025
GLA University
Diploma (Polytechnic)
2018 — 2021
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