Abhay Prabhakar

Role: Strategic Operations Manager at Coursera
Location: Gurugram, HR, IN
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Abhay Prabhakar

I design scalable operating systems that turn complex business challenges into measurable outcomes.Over the past 7+ years in high-growth EdTech environments, I’ve led cross-functional strategic programs across Product, Engineering, Finance, Marketing, Sales, and Operations — delivering 168% YoY revenue growth,$3.1M program impact,$500K+ annual savings, and up to 1300% ROI improvement. I specialize in translating ambiguity into structured execution frameworks that improve visibility, alignment, and decision velocity across teams.What differentiates my approach is systems thinking. I don’t just solve problems, I design and scale operating systems that drive measurable results. From building SOP ecosystems and governance frameworks to enabling automation and cross-functional delivery, I focus on creating execution engines that help organizations scale efficiently and sustainably.Certified in Scrum Product Ownership (CSPO), Google Project Management, and IBM AI Product Management, I bring a blend of strategic thinking, analytical rigor, and execution leadership across distributed teams and complex environments. I’m driven by opportunities to build scalable systems, enable transformation, and help teams operate with clarity, speed, and purpose.

Experience

Strategic Operations Manager
Coursera
Nov 2024 — Present
Spearheaded dispute handling projects, partnering with Finance to deploy pilot initiatives achieving a 30% win rate, unlocking $500K+ annual savings- Collaborated with Engineering to design and implement automation solutions that boosted dispute handling ROI from 700% to 1300%, significantly enhancing scalability- Developed and maintained a comprehensive refunds dashboard, enabling real-time tracking and reporting that improved refund processing efficiency and transparency- Led cross-functional collaboration with Product, Finance, and Compliance teams to scale programs and align operational strategy.

Education

Amritsar College of Engg. & Tech, Amritsar
Bachelor of Technology - BTech, Civil Engineering

Contact information

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Current company

Razorpay

Software Development · 4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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About Abhay Prabhakar

Experience

Strategic Operations Manager

Education

Amritsar College of Engg. & Tech, Amritsar

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