Abhay P

About Abhay P

I am a Senior Manager at Flipkart, India\'s leading e-commerce platform, with over 18 years of experience in the information technology and services industry. As part of the Centre of Excellence team, I manage the contact centre training performance for both in-house and service partners, ensuring the customer touch point training delivery is effective, efficient, and aligned with the business goals and customer expectations. I am a certified instructional designer and a training strategy expert, skilled in service delivery, service-level agreements, customer relationship management, and quality management. I have successfully driven the ramp performance of the business group by 23% over the previous years, and received multiple shout outs from the clients for the dissemination process I implemented. I am passionate about learning and development, and I constantly seek to improve my skills and knowledge through various certifications and courses, such as TA 101, ISO 9001:2015 QMS Internal Auditor, and LinkedIn Learning.

Experience

1. Senior Manager

   Flipkart

   Jan 2023 — Present · Bengaluru, IN

   Part of the Centre of Excellence team managing the contact centre training performance. Responsible for the customer touch point training delivery for in-house and service partners.

Education

• Vinayaka Mission's Research Foundation - University

  Bachelor's degree