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Abhay Mishra
Consulting Manager @DXC Technology
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WORK HISTORY
Consulting Manager @DXC Technology
Wellington, NZ
Working on-site as Principal Functional Consultant for DXC NZ\'s Public Sector clients, leading the solution design and discovery activities.
EDUCATION
Scholar's Home Public School
Higher Secondary
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Engineering (B.E.)
SKILLS
ABOUT ABHAY MISHRA
I have 16 years of experience as a technology professional, specialising in implementing innovative cloud/hybrid solutions, as well as enterprise-level digital and CRM solutions for government agencies, banking, insurance, and telecommunications organisations. I leverage my expertise in enterprise applications and the CRM/BPM domain to drive successful digital transformations for organisations. I am a quick learner, always open to challenging opportunities, and passionate about building effective working relationships across stakeholders to achieve business objectives. My hands-on experience includes Customer Experience (CX), Customer Relationship Management (CRM), and Business Process Management (BPM). Additionally, I have a firm understanding of how to deliver meaningful business outcomes using low-code and no-code enterprise platforms.I have extensive experience in the business system space, focusing on managing and leading project delivery, CRM Functional Consulting, and providing resilient Business Architecture to deliver cost-effective solutions. I also assist organisations in their cloud implementation journey. Along with technical knowledge in Pega, Microsoft Dynamics 365/CRM, Business Applications platform, Power Automate, and PowerApps, I possess in-depth expertise in the Public Sector, Banking and Financial Services, Customer Relationship Management, and Insurance domains. Additionally, I am well-versed in Business Architecture, Functional Consulting, Business Analysis, Fit gap analysis, Scaled Agile, Scrum, Project management, and Delivery.
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