Abhay Kane

About Abhay Kane

Certified Quality Professional with 22 years of expertise driving Operational Excellence, Lean Six Sigma, Agile Scrum, and Business Process Management (BPM) initiatives across diverse industries. Proven track record in process reengineering, audits, and quality training programs, enabling organizations to achieve measurable improvements in efficiency, compliance, and customer satisfaction. Skilled in designing and implementing scalable processes and delivering SCRUM and quality trainings that build high-performing teams. Extensive domain exposure spanning BPO/KPO/ITES, HRO, BFSI, Consulting, Telecom, Life Sciences, and Healthcare, with a strong ability to align business goals with process excellence strategies. Recognized for transforming operations, mentoring professionals, and fostering a culture of continuous improvement.

Experience

1. Assistant General Manager - Operational Excellence

   Tata Consultancy Services

   Aug 2021 — Present · Mumbai, IN

   Lead Continuous Improvement & Performance Board in partnership with clients, driving governance initiatives to meet contractual commitments and deliver measurable financial benefits.• Spearhead transformation programs such as Parivartan, LEAP (Learning, Excellence, Automations & Performance), QPrism, Herculean, Innovation Fairs, and Innovista to embed continuous improvement and automation across business units.• Analyse Customer Satisfaction Surveys, conduct RCA/CAPA, and collaborate with operations teams to ensure timely resolution of improvement actions.• Execute high-impact Lean Six Sigma projects, delivering process efficiency, cost savings, and enhanced customer outcomes.• Drive automation initiatives in collaboration with IT teams, enabling digital transformation and productivity gains.• Facilitate trainings and workshops on Lean, Six Sigma, RCA/CAPA, and Agile Scrum to build organizational capability and foster a culture of excellence.• Agile Coach (“Agile Ninja”) – champion adoption of Agile Scrum practices through Living Agile workshops, guiding teams in agile project delivery.• Conduct process audits to ensure adherence to internal quality management systems and compliance standard Rewards & Recognitions:Recognized with multiple awards including Best Mentor, Best Performance Improvement Project, Special Initiatives Award (Innovista), CLP Faculty Award, and Contextual Master Certification, underscoring excellence in mentoring, innovation, and performance transformation.

Education

• IBM certification

  Enterprise Design Thinking - Practitioner

• University of Mumbai

  M.Com., Finance,Accounting

  2001 — 2003

• Tata Consultancy Services

  Agile Coach, Agile

  2019

• Welingkar Institute of Management

  Advance Diploma in Business Administration, Business Administration and Management, General

• Scrum.Org

  Professional Scrum Master 1

  2019

• American Society for Quality

  Certified Lean Six Sigma Black Belt

• QAI Global Services

  Lean Six Sigma Master Black Belt

  2015

• Lean Management Institute

  Certified Lean Implementer

  2012

• TUV Nord

  Certified ISO Internal Auditor

Skills

• Performance Management
• Lean Manufacturing
• Process Excellence
• Process Management
• Human Resources
• Six Sigma
• Change Management
• Operational Excellence
• Iso
• Business Process Improvement
• Transactional Quality
• Process Improvement
• Project Management
• Training Delivery
• Quality Assurance
• Black Belt
• Quality Management
• Business Process Re-Engineering
• Lean Management