Abhay Choubey
Customer Support Analyst @Jonas Software
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WORK HISTORY
Customer Support Analyst @Jonas Software
Provide application support for an integrated ERP accounting construction software by investigating process, accounting and operational cases Analyze data and user process to find deficiencies in process, reports or software functionality Have the ability to keep composure under stressful situations Harness time management skills to effectively and efficiently resolve multiple client issues Be driven by results to achieve team goals, establishing integrity and trust with the team and clients while remaining customer focused Serve as primary support liaison between clients and Jonas Keep clients informed of progression with issues and provide follow up as necessary Collaborate with other departments or offices as necessary to expedite resolutions Promote and maintain a high quality, professional, service-oriented company image among clients Report to the Procedural Support Manager for daily direction and other tasks and the Director of Support for administration
EDUCATION
Bhilai Institute of Technology (BIT), Durg
Bachelor of Engineering (BE), Electrical, Electronics and Communications Engineering
Balaji Institute of Modern Management
PGDM, Marketing
SKILLS
ABOUT ABHAY CHOUBEY
Highly motivated individual with strong skills and an impressive list of accomplishments…
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