Abhay Chandel
Client Engagement Specialist @CIBC
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WORK HISTORY
Client Engagement Specialist @CIBC
Toronto, ON, CA
Qualified 100+ inbound leads monthly through discovery-driven conversations, analyzing financial capacity and needs to identify high-fit opportunities, resulting in 81% improvement in solution conversion rates and ~$48M in retained client value- Executed persistent multi-channel outbound campaigns (phone, email, internal platforms) to re-engage 400+ dormant accounts monthly, increasing contact rates by 20% and recovering 40% of at-risk portfolio revenue while reducing delinquency exposure- Managed full-cycle qualification process across complex financial cases with territory ownership approach, consistently exceeding monthly productivity targets by 50% and maintaining 95%+ SLA compliance on case resolution timelines- Overcame affordability and risk objections through consultative selling in 15-25 high-stakes conversations daily, demonstrating resilience and structured objection-handling methodology to advance over 90% of opportunities to the solution stage- Maintained data integrity across multiple CRM platforms (COINS, TS2, ECIF, SharePoint), ensuring accurate pipeline visibility and enabling leadership reporting that informed strategic resource allocation decisions- Enabled 30% faster system adoption by developing training documentation and delivering peer coaching, reducing process-related escalations by 25%, and improving team ramp time by ~2 weeks
EDUCATION
Seneca Polytechnic
Graduate certification, Business analytics
Centennial College School of Business
Graduate Certificate, Project Management
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
MBA (Marketing) + Btech (Mechanical Engineering), Business Administration and Management, General
ABOUT ABHAY CHANDEL
Turning cold prospects into qualified pipelines | SDR/BDR professional with 3+ years mastering the art of high-stakes conversations> I\'m a sales development professional who thrives on the hunt, qualifying 100+ opportunities monthly and consistently transforming skeptical prospects into engaged buyers. My superpower? Cutting through objections in 15-25 daily discovery calls while maintaining a 90%+ advancement rate to solution stages.What I bring to the table:‣ Prospecting Arsenal: Multi-channel outreach (cold calling, email, social selling)| BANT/MEDDIC qualification frameworks | Territory ownership mindset‣ Sales Technology Stack: Salesforce - HubSpot - Outreach.io - LinkedIn Sales Navigator - ZoomInfo‣ Revenue Impact Skills: Pipeline development | Consultative selling | Account-based prospecting | Buyer persona mapping | Objection handlingThe numbers that matter- Drove 81% improvement in conversion rates through discovery-driven qualification- Re-engaged 400+ dormant accounts monthly, recovering 40% of at-risk revenue- Exceeded productivity targets by 50% consistently while maintaining 95%+ SLA compliance- Generated actionable intelligence for $30M+ in evaluated opportunities through targeted account research Recently earned my HubSpot Inbound Sales certification, sharpening my methodology for attracting and converting modern buyers who demand value before engagement.> Let\'s connect → A••••••••@gmail.com
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