Andy Haas

About Andy Haas

The customer service and contact center landscape is highly dynamic and calling for integrated solutions and services to accelerate value realization through experience orchestration. I am a leader in our customer service and contact center practice focused on helping clients define and deploy innovative solutions in a real way to realize tangible business value. Deloitte’s Customer Service and Digital Contact Center business is a global leader in helping clients define, optimize, and transform customer-facing /-servicing capabilities across industries and around the world. Our practice has led the way in the \"future of service\" to help orchestrate AI-enabled innovation (e.g, AI), advanced engagement orchestration (e.g, predictive, proactive, connected), and business-driven strategies to deliver tangible value for our clients, their employees, customers, and partners. Professionally, I have 30 years of experience delivering value for clients through customer service and digital contact center transformation with a track record of results. I’ve worked in all areas of transformation – strategy, customer / employee experience, engagement channels, talent models, service delivery models, operations, processes, and enabling technology – and can help you in your digital contact center journey.Personally, my family and I live in Eastern Tennessee where we enjoy time with family, friends, and nature. Make it a great day, y’all!

Experience

1. Managing Director

   Deloitte

   Sep 1996 — Present · Atlanta, GA, US

   Seasoned Management Consultant with experience across the full lifecycle (strategy through execution) of the customer service and contact center business models (strategy, customer experience, operations, core business process and enabling technology).

Education

• Ball State University

  BS, Management Information Systems

  1991 — 1995

• Ball State University

  MS, Information and Communication Science

  1995 — 1996

Skills

• Strategy
• Business Process Improvement
• Outsourcing
• Management Consulting
• Crm
• Business Process
• Business Transformation
• Customer Experience
• Leadership
• Analytics
• Business Intelligence
• Project Management
• IT Strategy
• Training
• Management
• Talent Management
• Change Management
• Vendor Management
• Call Centers
• Business Process Re-Engineering
• Bpo
• Business Process Design
• Financial Services
• Professional Services
• Sales Operations
• Contact Centers
• Customer Service
• Customer Satisfaction
• Shared Services
• Customer Engagement
• Customer Insight
• Customer Retention
• Direct Sales
• Digital Strategy
• Operating Models
• Contact Center Management
• Contact Center Operations
• Customer Service Management
• Customer Service Operations
• Business Model Innovation