Arnaud B.
Senior IT Coordinator @HubSpot
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WORK HISTORY
Senior IT Coordinator @HubSpot
Paris, FR
Consultative Technical Support: Acted as a primary technical advisor for internal stakeholders, diagnosing complex workflow issues and recommending best-fit solutions, mirroring the solution building process required in sales cycles.• Enablement & Demo Creation: Produced and delivered high-impact technical demos and training sessions (live and via Loom) to drive adoption of internal tools, effectively demonstrating value and ease-of-use to non-technical audiences.• Process Optimization & Automation: Partnered with Product and Security teams to streamline identity and access workflows (Okta/Azure AD), identifying friction points and implementing scalable fixes that improved user experience.• Knowledge Management: Authored comprehensive knowledge base articles and technical guides, reducing ticket volume and empowering users with self-service resources—skills directly transferable to creating customer-facing assets for Sales reps.• Cross-Functional Project Management: Coordinated the technical readiness for the Paris office go-live, gathering requirements from multiple departments to ensure a seamless deployment, demonstrating strong organizational and stakeholder management skills.• Supported workflow innovation by assisting with the rollout of automation and AI-assisted solutions (Gemini Pro, ChatGPT Enterprise).
EDUCATION
Université Sorbonne Nouvelle
Bachelor’s Degree in Film & Audiovisual Studies, Arts & Médias
ABOUT ARNAUD B.
Multilingual SaaS professional with experience across product enablement, onboarding support, documentation and workflow optimization. I help users understand tools clearly, simplify systems and turn technical features into practical value.At HubSpot, I support internal stakeholders across identity and SaaS workflows using Okta, Azure AD, HubSpot CRM, Sales Hub and Service Hub. I create knowledge assets, runbooks and video walkthroughs to improve adoption and reduce friction. I enjoy explaining technical concepts in a way that feels simple and useful for people who rely on them.I have completed Sales Hub and Service Hub certifications and continue developing my knowledge around API concepts, integrations and solution design. My interests naturally align with roles that connect technology and people, including Solution Engineering, Customer Success, Technical Advisory and other solution focused paths.Fluent in English and French, I work best in collaborative environments where communication and empathy support better problem solving. My goal is to help teams succeed through clarity, enablement and human centered technology.
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