Abraham Esquivel

Experience

1. Night Manager

   Four Seasons

   Oct 2016 — Present · Baltimore, MD, US

   Responsibilities Oversees all the departments of the hotel during the overnight and acts as the manager on duty in the hotel when senior managers are not available. Works closely with the staff from all departments to assure that standards are being met. Is the direct supervisor of the Front Desk, Housekeeping, Engineering, F&B and Kitchen during the overnight shifts. Oversees multiple operational departments and responds to a wide variety of guest requests by accurately assessing their needs and adding personal recommendations to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Manages the activities of all the departments of the hotel during the overnight shift. Directs staff and ensures communications and follow-up with day shift on any problems, guest requests or special requirements. Frequently tours the hotel and monitors the activities of all departments. Monitors staff activities to assure that standards are being met, staff is being supported and guest needs are being met. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Take action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior management is not available. Responds swiftly and effectively in any hotel emergency or safety situation