Adil Bendahbi

Senior Technical Support Specialist @Perforce Software

Malden, MA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2021 — Present

Senior Technical Support Specialist @Perforce Software

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FL, US

Responding to customer inquiries and troubleshooting technical issues via phone, email, chat, and other communication channels.Documenting customer interactions and troubleshooting steps taken for future reference.Collaborating with cross-functional teams such as engineering, product management, and quality assurance to identify and resolve product issues.Providing feedback to product development teams on customer pain points and potential areas for improvement.Maintaining a positive and professional demeanor in all customer interactions and representing the company in a positive light.

EDUCATION

2000 — 2003

High school Al Massira Al Khadra

High school diploma of Experimental Sciences

2003 — 2005

Specialized Institute of Applied Technology Polo of l'O.F.P.P.T

Specialized Technician in Information System, Information System and computer science.

2007 — 2008

Institute of High Polytechnic Studies of Morocco H.E.P.M

Bachelor Degree in Computer Science, Network, computer science and decision-making systems.

SKILLS

TeamworkMicrosoft TechnologiesJavascriptUmlCmsErpMicrosoft OfficeSalesBusiness StrategyDatabasesE-LearningLan-WanHtmlCrmCustomer RetentionCustomer ServiceMicrosoft ExcelFlashMeriseOutlookTrainingNew Business DevelopmentTechnical SupportMicrosoft Sql ServerTime ManagementBusiness DevelopmentVisual BasicAnalytical TechniquesChange ManagementProject ManagementPhotoshopProject CoordinationIntranetCrystal ReportsSqlTcp/Ip

ABOUT ADIL BENDAHBI

Multilingual IT professional with 17+ years of experience in technical support, IT…

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