Adil Bendahbi
Senior Technical Support Specialist @Perforce Software
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WORK HISTORY
Senior Technical Support Specialist @Perforce Software
FL, US
Responding to customer inquiries and troubleshooting technical issues via phone, email, chat, and other communication channels.Documenting customer interactions and troubleshooting steps taken for future reference.Collaborating with cross-functional teams such as engineering, product management, and quality assurance to identify and resolve product issues.Providing feedback to product development teams on customer pain points and potential areas for improvement.Maintaining a positive and professional demeanor in all customer interactions and representing the company in a positive light.
EDUCATION
High school Al Massira Al Khadra
High school diploma of Experimental Sciences
Specialized Institute of Applied Technology Polo of l'O.F.P.P.T
Specialized Technician in Information System, Information System and computer science.
Institute of High Polytechnic Studies of Morocco H.E.P.M
Bachelor Degree in Computer Science, Network, computer science and decision-making systems.
SKILLS
ABOUT ADIL BENDAHBI
Multilingual IT professional with 17+ years of experience in technical support, IT…
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