Abel Leo Rios

Product Support Specialist at Ingersoll Rand

Role
Product Support Specialist at Ingersoll Rand
Location
Charlotte, NC, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Abel Leo Rios

A well experienced Engineer and Project Manager with 10+ years of experience leading cross-functional teams in the design, development, and execution of complex engineering projects. Prove track record of delivering high-impact solutions on time and within budget across industries such as Transportation, Manufacturing and Utilities Sector. Skilled in project life-cycle management, technical problem-solving, stakeholder communication, and process optimization. Proficient at bringing the gap between technical requirements and business goals to drive innovation and operational excellence. Outstanding in leadership, analytical thinking and continuous improvement approach to excel in all required responsibilities.

Experience

  1. Product Support Specialist

    Ingersoll Rand

    Aug 2025 — Present · Davidson, NC, US

    Presale Product Support: Continuous development of Knowledge to become an expert on our product, competitive product, markets and applications. Provide pre-sale support to sales and distribution partners through application guidance, technical clarification and product positioning. Serve as conduit between manufacturing and sales for support of lead-times and availability.• NPD Execution: For assigned products and offerings, execute new product commercialization into channels in accordance with NA Launch Plans and Gate requirements. Participate in the NPD process working with the Product Management team and distribution channel.• Sales Training and Tool Development: Support content development and deployment of product value proposition and competitive positioning through collateral, videos and training communications to sales channel with pertinent information designed to enhance selling capabilities. • Margin Growth: Manage and help deliver top line revenue and margin contribution through effective product positioning and discount management. • Pricing: Execution of pricing strategy initiatives. Inclusive of update and maintenance of pricing tools such as SAP, price books, and product sizing software. • Process Improvement: Utilize Case Management system to identify repetitive process and product gaps that contribute to inferior customer satisfaction. Lead and direct the appropriate problem resolution tools/steps to bring to resolution in a timely manner.

Education

  • Wingate University

    Bachelor's Degree, Biology, General

    2009 — 2010

  • University of North Carolina at Charlotte

    Bachelor of Science, Systems Engineering; Engineering Management

    2010 — 2014

Skills

  • Teamwork
  • Microsoft Office
  • Microsoft Excel
  • Management
  • Microsoft Word
  • Team Leadership
  • Powerpoint
  • Research
  • Engineering
  • Project Management
  • Six Sigma
  • Operations Management
  • Project Planning
  • Networking
  • Microsoft Project
  • Sql
  • Lean Thinking
  • Lean Tools
  • Supply Chain Management
  • Quality Management
  • Decision Analysis
  • Qfd
  • Budget Monitoring
  • Ms Project
  • Sap
  • Logistics Management
  • Ip Networking
  • Network Troubleshooting
  • Cisco Routers
  • Pl/Sql
  • Oracle Database
  • Minitab
  • Iso 9000
  • Fmea
  • Time Management
  • Data Analysis
  • Process Improvement

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Abel Leo Rios — Product Support Specialist at Ingersoll Rand in Charlotte, NC, US | Unifers