Abel Valderas

About Abel Valderas

Interpersonal and critical thinking skills are some of my strongest qualities; I believe the ability to build relationships based on mutual respect is a critical and universal quality to any business; To create and deliver real value for both my customers and the business.• 15+ years of Customer Relations, Sales and Service• 7+ years of Quality Assurance (QA) & Process Improvement • 7+ years of Data Analysis & Business Process• Adaptable; Cross-functional and virtual teaming experience • Proactive and results-driven. Deliver high quality of work with accuracy• Experience managing staff and special projects effectively• Client focused and customer-centric; Customer Experience• Act with a systemic perspective; Problem resolution • Performance Reviews; Feedback & Documentation• Client Interfacing & Representation• Business Development & Pipeline Management • Market Analysis & Pricing• Management Reporting & Data Analysis• Sales Contracts• Microsoft Office including SharePoint, and Excel• Oracle CRM, OLAP; Siebel, OLTP• IT Infrastructure Sales• Salesforce.com• Price Quotations• Product Configuration

Experience

1. Enterprise Infrastructure (Ei) Technical Sales Specialist

   Dell Technologies

   May 2014 — Present · Round Rock, TX, US

   Work with federal customers to price, quote, and negotiate Dell\'s Enterprise & Data center solutions; third party hardware and software renewals• Provide pre-sales cycle support and product knowledge to Senior Inside Sales Team and answer inquiries from potential business partners • Design and deliver product demonstrations based on the customer requirements and help drive value toward purchase using expert technical knowledge• Cooperate and collaborate with team cross-functionally in order to support the sales process• Manage account sets and build new business relationships and increase sales

Education

• Texas State University-San Marcos

  Business Administration, Finance

  2008 — 2011

Skills

• Microsoft Office
• Sales
• Purchase & Sale Agreements
• Leasing
• Residential Homes
• Reporting & Analysis
• Oracle Crm
• Multiple Listing Service
• Open Houses
• Business Process Improvement
• Customer Experience
• Contract Negotiation
• Contact Management
• Training
• Customer Satisfaction
• Performance Feedback
• Call Center
• Performance Reviews
• Crm
• Employee Training
• Real Estate Sales License
• Quality Assurance
• Client Services
• Analytics
• Oral & Written Communication Skills
• Performance Analysis
• Key Business Skills
• Identifying Client Needs
• Project Management
• Statistical Data Analysis
• Team Management
• Direct Client Interaction
• Financial Calculations
• Negotiation
• Process Improvement
• Client Representation
• Cross-Functional Coordination
• Outsourcing
• Ad Hoc Reporting
• Service Delivery