Abe Jordan
Senior Customer Care Representative @Buildium, A Realpage Company
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WORK HISTORY
Senior Customer Care Representative @Buildium, A Realpage Company
Boston, MA, US
Assist Property Managers and their employees with efficiently navigating through and problem solving complicated accounting based software•Assist customers with technical issues over the phone including communications, and accounting issues in the software both problem solving and fixing discrepancies.•Assist over 20 customers per day over the phone and also assist customers through ticket system using Salesforce software •Balance lease ledgers, reconcile bank accounts, solve and fix rental owner statements, balance sheets and other accounting reports (Income Statements, Cash Flow Statements, Tenant and Association Owner reports)•Exceeded department goal of 9.5 CSAT on weekly, monthly and annual basis over last three years.•Appear weekly in top CSAT performer emails distributed to entire company (people who achieve 10/10 CSAT reviews weekly)•Exceed department goal for QA and achieved highest score amongst peers at 98.1/100 formerly 25/25)•Selected as 1/2 agents to attend PNM 2023 in California, and assist current and perspective customers with live support at live help desk.
EDUCATION
University of Hartford
BA, Communications
Gann Academy
High School Diploma
SKILLS
ABOUT ABE JORDAN
I’m loyal, dedicated and hard working. I’m transitioning careers and I’m looking to use my love of people for the greater good. I excel face to face or over the phone, but my main goal is to make a positive influence in somebody’s life.
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