Abeer Pawar

Customer Success Account Manager at Microsoft

Role
Customer Success Account Manager at Microsoft
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Abeer Pawar

As a globally minded Customer Success and Program Management professional with 13+ years of experience at leading tech companies like Microsoft, Freshworks, BT and TCS. I specialize in driving strategic post-sales engagement, cloud transformation, and scalable program execution across enterprise accounts worldwide.In my current role at Microsoft, I lead success planning and operational delivery for high-impact Azure and AI customers. I’m passionate about building strong stakeholder relationships (including C-level), improving lifecycle management processes, and delivering business outcomes through data-informed decisions.What sets me apart is my ability to blend data-driven insights with customer-centric strategies to increase retention, enable upsell/cross-sell opportunities, and foster long-term value. I thrive in matrixed, fast-paced environments and have consistently delivered results in cloud consumption growth, operational excellence, and stakeholder success.Having collaborated with cross-functional teams across the US, EMEA, and APAC, I bring a global perspective, cultural agility, and a deep understanding of regional enterprise dynamics. I am open to global relocation and excited to explore roles that enable me to make an international impact, particularly in customer success, program delivery, or strategic operations.What I bring to the table: Strategic account management across cloud and SaaS portfolios Experience navigating complex enterprise structures & driving global outcomes Proven success in onboarding frameworks, stakeholder enablement, and renewals Data-driven decision-making with skills in SQL, KQL, and Power BI Deep empathy for customer goals with a focus on long-term retention and advocacyI’m eager to contribute to mission-driven organizations looking to scale customer value globally with curiosity, collaboration, and excellence at the core.

Experience

  1. Customer Success Account Manager

    Microsoft

    Aug 2022 — Present · Bengaluru, IN

Education

  • EDHEC Business School

    Master of Business Administration - MBA, Business Administration and Management, General

    2019 — 2019

  • Shri Ram Institute of Technology

    Bachelor's degree, Electrical, Electronics and Communications Engineering

    2007 — 2011

  • Nachiketa Higher Secondary School

    High School Diploma

    2000 — 2007

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Abeer Pawar — Customer Success Account Manager at Microsoft in Bengaluru, KA, IN | Unifers