Abed H.
Route Optimization Officer @Canada Post / Postes Canada
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WORK HISTORY
Route Optimization Officer @Canada Post / Postes Canada
Lead end‑to‑end design and optimization of delivery routes on a 3–5‑year cycle, using national standards, safety requirements, and advanced measurement tools.• Analyze operational data to build safe, fair, and efficient routes that balance workload, delivery standards, and collective‑agreement requirements.• Collaborate closely with union representatives, supervisors, and delivery agents to validate route designs and ensure transparency and trust throughout the process.• Conduct field assessments, time studies, and safety evaluations to ensure route accuracy and compliance.• Provide coaching and guidance to operational teams during route implementation and change‑management phases.• Support organizational culture by modeling fairness, clarity, and evidence‑based decision‑making in all interactions.
EDUCATION
Queen's University
Faculty of Health Sciences , Workplace Mental Health Leadership - Certificate (Canada Post)
Yorkville University
Master of Education - MEd, Educational Leadership - Yorkville University (in progress), Educational Leadership
Université de Technologie et de Sciences Appliquées Libano-Française
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
ABOUT ABED H.
Strategic operations leader with expertise in route optimization, workforce planning, and organizational culture. I specialize in transforming complex data into practical, people‑centered solutions that improve safety, efficiency, and employee experience. My leadership approach is grounded in transparency, collaboration, and continuous learning—values I bring to every project, from national delivery networks to emerging business ventures.Currently completing my Master of Education in Educational Leadership at Yorkville University, I integrate evidence‑based learning, change‑management frameworks, and real‑world operational insight to drive sustainable performance. I’m passionate about building trust, developing talent, and creating environments where people can thrive.
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