Semir Abdu
Site Director Business & Operations Leader @Concentrix
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WORK HISTORY
Site Director Business & Operations Leader @Concentrix
SE
Lead end-to-end BPO and technology operations with full P&L ownership, driving profitability, compliance, and operational excellence.Responsible for account strategy, workforce planning, financial performance, and governance frameworks, ensuring adherence to ISO standards and data protection regulations. Oversee budgeting, contract negotiations, and stakeholder management while delivering measurable improvements in KPIs, cost optimization, and client satisfaction.
EDUCATION
UCLA
Business Statistics
Santa Monica College
Business Management - Leadership
KTH Royal Institute of Technology
Computer Science
SKILLS
ABOUT SEMIR ABDU
Site Director | Business & Operations Executive | BPO & Tech | Full P&L
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