Abdumajid Rashidov

Software Engineer (Vioce Ai & Agents) @Numeo

Palo Alto, CA, US

Software engineer specialising in voice AI agents development. Focused on building intelligent voice automation solutions that handle customer interactions, negotiations, and business communications. Delivered scalable AI-powered voice systems with optimised performance and reliability.Key Responsibilities- Accomplished advanced voice AI agent development by implementing real-time conversation analysis and automated response generation, which resulted in intelligent customer service automation serving multiple enterprise clients- Reduced call setup latency by 75% by optimizing voice processing pipelines and implementing parallel participant setup, which resulted in average connection times decreasing from 7+ seconds to under 3 seconds- Enhanced voice AI reliability by implementing comprehensive error handling and monitoring systems across voice workflows, which resulted in reduced system downtime and improved call quality- Built intelligent voice processing systems by developing call recording, transcription, and automated note-taking capabilities, which resulted in streamlined business communication workflows- Automated AI agent evaluation by developing comprehensive testing frameworks for voice interactions, which resulted in continuous performance monitoring and quality assurance with high accuracy rates- Streamlined voice communication workflows by implementing call listening, takeover, and automated negotiation tracking features, which resulted in improved agent performance and customer satisfactionTechnologies Used:Voice AI: OpenAI, Custom Prompt Engineering, Deepgram, Elevenlabs, LiveKitCommunications: RingCentral API, Audio Processing, WebRTC, VOIP, SIPBackend: Node.js, Python, Langraph, Langchain, Pydantic, WebsocketDatabase: Firebase Firestore, MongoDB, Google BigQueryFrontend: React, TypeScript, Voice UI Components, Agentic UIMonitoring: OTLP, Performance Optimisation, Signoz, SREDeployment: CI/CD Pipelines, GCP, Git, GitHub

Anglia Ruskin University

Master of Science - MS, Computer Science

Tashkent University of Information Technologies TUIT

Bachelor's degree, Computer Engineering