Abdul Waheed
Sr Software Developer @Deutsche Telekom
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WORK HISTORY
Sr Software Developer @Deutsche Telekom
DE
EDUCATION
The University of Lahore
B.S, Computer Science
Govt Islamia Collage, Lahore
Intermediate, Computer Science
SKILLS
ABOUT ABDUL WAHEED
I specialize in designing and delivering advanced Conversational AI, Virtual Agent, and agentic automation solutions for modern customer experience platforms. As the Lead Architect behind next-gen CCaaS systems, I focus on building scalable, intelligent platforms that streamline operations, reduce support costs, and enhance customer satisfaction.With hands-on expertise in LLMs, voice AI, no-code orchestration (n8n, Zapier), and WebRTC/SIP technologies, I design and lead high-impact products that bring human-like automation to contact centers — from voice bots to self-service flows that talk, think, and act.Over the last decade, I’ve led complex contact center deployments across industries using platforms like Cisco (on-premise & cloud), Amazon Connect, Genesys, and Sprinklr, with deep expertise in designing inbound/ outbound IVR, CTI integrations, and end-to-end CX flows.I\'m passionate about:Building low-code platforms for rapid automationDeploying agentic AI for smarter virtual agentsOptimizing CX through data-driven automationLeveraging Pipecat, LiveKit, CrewAI, and Langchain to create multimodal agent experiencesIf you\'re innovating in customer service, automation, or CX, let\'s connect. I\'m always exploring strategic partnerships, product synergies, and future-forward ideas in AI automation.
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