Abdulrazzaq Muhammad

About Abdulrazzaq Muhammad

Skilled Information Technology Professional with 15+ years’ experience covering System Engineering, Desktop, Server Administration, PowerShell, Unix/Linux Bash, Lotus Notes DBA, VMware, AWS, Azure, Systems Administration, Change/Release Management and Project Management. Highly skilled in troubleshooting, configuring and upgrading computer and LAN related networks and equipment. Excellent leadership, communication, organization and interpersonal skills. Proven ability to implement technology-based solutions for Enterprises within project scope, within budget and in a timely manner. PROJECT SUCCESSFULLY IMPLEMENTED:Windows 7 MigrationWindows 10 MigrationImplementation of ITIL CAB ProcessHelp Desk Migration to Offshore

Experience

1. Customer Support Engineer

   IDEMIA

   Mar 2019 — Present · New York, NY, US

   Idemia Identify & Security USA LLC • Test and install new systems/software as needed while working with engineering deployment or integration resources.• Troubleshoot and resolve issues using best practices in (system log analysis, backups, network operating center security, user account/permissions management and system/software auditing).• Write scripts to (test environment and make configuration changes) or (copy data and validate services/server uptime). Also write and implement scripts for persistent issues thus reducing service tickets.• Prepare scripts to mitigate risks in service/resource dependent environment.• Develop runbook that documents resolutions to common problems.• Open, resolve and close tickets whenever the system is down. • Report downtime using downtime reporting procedures.• Resolve system downtime expeditiously while using escalation procedures when needed.• Provide logs to support Engineering research on system and customer issues.• Coordinate with IT departments to determine and develop systems to be implemented.• Refer new feature requests, functionality changes, invoicing and other account issues to the Program Manager.• Technologies used: PowerShell, MobaXterm, Putty, Python, Bash Shell

Skills

• Databases
• Pl/Sql
• System Administration
• Management
• Sdlc
• Software Development Life Cycle (Sdlc)
• IT Management
• Project Management Office (Pmo)
• Leadership
• System Deployment
• Itil
• Project Management
• Analysis
• Windows Server
• Oracle
• Requirements Analysis
• Process Improvement
• Vendor Management
• Business Analysis
• IT Strategy
• Business Process Improvement
• Data Analysis