Abdul R.

About Abdul R.

Experienced Project Manager with 17+ years of expertise in DevOps, SRE, and Application Performance Monitoring (APM). Proficient in leveraging tools like AppDynamics, Splunk, Dynatrace, and CloudWatch to drive proactive observability, optimize infrastructure, and achieve measurable service improvements. I excel at leading cross-functional teams, implementing DevOps best practices, and enhancing operational efficiency to deliver exceptional business outcomes.Key Achievements* Cost Savings: Led a migration project that improved performance and reduced costs by 20%.* DevOps Transformation: Fostered a DevOps culture, reducing time-to-market by 30% and enhancing collaboration.* Incident Management: Built an incident framework, reducing resolution time by 30% and improving uptime.*Operational Excellence: Implemented centralized monitoring (AppDynamics), cutting issue resolution time by 25%.* Data Optimization: Streamlined ETL processes, improving data accuracy and cutting processing time by 50%.* Scalability & Performance: Orchestrated infrastructure upgrades, enhancing scalability and system performance.* Leadership: Recognized for delivering projects ahead of schedule and under budget while mentoring teams to boost productivity.I am passionate about reducing downtime, driving innovation, and exceeding customer expectations. Let’s connect to discuss how I can contribute to your organization by delivering transformative solutions and achieving exceptional results.

Experience

1. Project Manager

   Tata Consultancy Services

   Jan 2023 — Present · Karnataka, IN

   In my current role as a Project Manager, I lead cross‑functional teams to implement DevOps and Site Reliability Engineering (SRE) practices that elevate operational efficiency, system reliability, and service quality. I specialize in deploying and managing observability and APM platforms such as AppDynamics, Splunk, Dynatrace, and CloudWatch to enable proactive monitoring, early anomaly detection, and reduction of downtime.My responsibilities include optimizing infrastructure, enhancing CI/CD pipelines, and driving service improvements through structured incident, problem, and change management frameworks. I also focus on capacity planning, performance optimization, and aligning IT operations with broader business objectives.In addition, I actively lead AI implementation and automation initiatives, leveraging AI/ML‑driven insights to improve monitoring, accelerate root‑cause analysis, and introduce intelligent automation across operational workflows. This includes working with AI‑enabled dashboards, predictive alerting models, and process automation solutions to improve efficiency and reduce manual effort.Beyond technical delivery, I mentor teams, foster collaboration, and ensure scalable, secure, and customer‑centric solutions are delivered consistently.Azure DevOps · Observability & APM · Site Reliability Engineering · AI/ML for IT Operations (AIOps) · Project Delivery

Education

• Kuvempu University, Shankaraghatta, Shimoga

  Bachelor of Applied Science - BASc, Mathematics and Computer Science

• Harvard Business School

  Master's degree, Connected Manager Program - ManageMentor

• Annamalai University

  Master of Science - MS, Information Technology