Abdul Quddus
Technical Support Analyst | Workstation Support Specialist | Helpdesk Support | Cybersecurity | Vulnerability Remediation | SOE Imaging | Customer Service | Networking | Preventative Maintenance | ITIL
- Role
- Technical Support Analyst at Itjobprep
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Abdul Quddus
With over three years of experience in customer service and one year of experience in IT…
Experience
Technical Support Analyst
Oct 2023 — Present · US
Provide customer service within agreed service delivery timeframes, ensuring timely and efficient support. Maintain high levels of customer satisfaction through empathetic listening and effective communication skills. Deploy pre-approved applications via Microsoft Intune, ensuring compliance and smooth operation. Support laptops and network printers, resolving hardware and connectivity issues promptly. Assist with various business applications including M365, WordPress, and others. Created accounts for new employees \\ students and provided access to necessary applications and SharePoint sites. Manage and complete small projects related to systems and services, delivering quality results within deadlines. Escalate complex issues to the desktop support team using the ITarian ticketing system for further resolution.
Education
SEGi University & Colleges
Master of Business Administration - MBA
Noakhali Science and Technology University
Postgraduate Degree
SEGi University & Colleges
Bachelor of Business Administration - BBA
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