Abdul Pervaiz
Actively Seeking Entry-Level Opportunities
- Role
- IT Support Specialist at Visionworks of America
- Location
- Arlington, VA, US
- LinkedIn followers
- 500 followers
About Abdul Pervaiz
IT and AI professional with a background spanning technical support, business analysis…
Experience
IT Support Specialist
Jul 2024 — Present
Provide Tier 1 technical support for end users, resolving issues related to patient management software, scheduling systems, and point-of-sale hardware.• Troubleshoot login, network connectivity, and hardware issues, minimizing disruptions to daily operations.• Escalate critical incidents across IT and vendor teams, boosting system uptime and reliability.• Document technical issues and resolutions to improve first-call resolution, achieving a 30% improvement in ticket closure efficiency.
Education
George Mason University
Bachelor of Science - BS, Information Technology
Washington-Lee High School
High School Diploma
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