Abdulnour Dualeh

WORK HISTORY

EDUCATION

SKILLS

ABOUT ABDULNOUR DUALEH

I am an Associate Services Consultant at Celonis and an MSc Artificial Intelligence graduate from Queen Mary University of London, with a passion for data science, machine learning, and process optimization. I also hold a BSc in Computer Science from Birkbeck, University of London, and certifications in Security, Cisco, and PyTorch.At Celonis, I contribute to driving digital transformation by deploying high-value use cases and implementing the Celonis Execution Management System (EMS) to optimize business processes. My key responsibilities include:Performing complex data transformations to prepare and optimize datasets for analysis.Collaborating with consultants to develop analyses and integrate KPI calculations into customer solutions.Configuring Celonis EMS solutions for seamless customer onboarding and support.Troubleshooting technical issues and ensuring efficient Celonis deployments.Developing custom Python scripts using the Machine Learning Workbench (MLWB) to transmit and manage data.Training customers\' analysts and business users on Celonis solutions, KPIs, and process analyses.Previously, I worked as a Data Analyst at THAMES HOMECARE SERVICE LTD, where I spearheaded the development of a real-time dashboard, conducted an Employee Visit Time Optimization analysis, identified 15% underutilization of client care time, and presented actionable insights to senior management.I also have experience in technical support and customer service, which helped me hone my skills in communication, problem-solving, and teamwork. Additionally, I have completed personal projects in computer vision and natural language processing, leveraging tools like Python and PyTorch to create innovative models and applications.