Abdullah Khan

Technical Support Analyst @Pason

Calgary, AB, CA

Provide 24/7 technical support for rig-based systems, ensuring high availability and minimal downtime in oilfield environments.• Troubleshoot hardware and software issues remotely, including connectivity, data acquisition, and field equipment performance.• Collaborate with cross-functional teams (engineering, product, and field services) to resolve escalated technical incidents efficiently.• Document solutions and contribute to knowledge base improvements to support future troubleshooting efforts.• Maintain detailed logs of service tickets using internal CRM and ticketing tools, ensuring high-quality customer service.• Conduct remote diagnostics and guide rig personnel through step-by-step issue resolution procedures.• Ensure compliance with operational safety protocols and company standards during support interactions.• Continuously enhance product knowledge to stay up to date with the latest system upgrades and features.