Abdullah Ahmed

Product Strategy at Walmart

Role: Product Operations Manager - Last Mile Delivery at Walmart
Location: Brooklyn, NY, US
LinkedIn followers: 500 followers

About Abdullah Ahmed

A strategic, results-driven product operations manager with deep expertise in product operations, strategy, and customer experience, seeking to build the next transformative 0-to-1 idea

Experience

Product Operations Manager - Last Mile Delivery
Walmart
May 2024 — Present · Hoboken, NJ, US
Enhanced customer/driver user experience of Spark Shopper apps by driving product strategy, development, and deployment of new features, resulting in reduced contact and refund rates, capturing millions in annual GMV• Empowered customers to better manage on-demand delivery orders by developing and launching new cancellation and rescheduling features through close collaboration with cross-functional stakeholders on requirements, design, and testing, resulting in GMV savings driven by reductions in contact rates and order cancellations• Increased real time engagement levels between customers and drivers by securing leadership backing, legal approvals, and development resources for new Shopper app live chat features through leading focused cross-functional workstreams, resulting in significant annualized GMV increases from improved operational and customer sentiment metrics• Ensured communications regarding orders were timely, transparent, and actionable by owning end-to-end communications experience and prioritizing critical fixes, and making broader improvements to contact rates, refund rates, cancellation rates, and NPS

Education

University of Westminster
Social Sciences and Humanities
2018 — 2018
Babson College
Bachelor of Science - BS, Business Administration and Management, General
2015 — 2019

Skills

Microsoft Dynamics
Organization Skills
Microsoft Project
Teamwork
Team Management
Event Planning
Management
Microsoft Word
Minitab
Leadership
Graphic Design
Css
Writing
Operations Management
Customer Service
Balsamiq Mockups
Crystal Reports
Research
Microsoft Excel
Powerpoint
Project Management
Public Speaking
Html
Entrepreneurship
Microsoft Office

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@bit.ly
Personal email
•••••@•••••.com
Direct dial
+•• ••• ••• ••••

Unlock verified contacts

Free to start · No credit card required

Current company

Razorpay

4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

bit.ly

Find verified contacts for anyone on LinkedIn

Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.

Start for free See how it works

Free plan included · No credit card required

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.

About Abdullah Ahmed

Experience

Product Operations Manager - Last Mile Delivery

Education

University of Westminster

Babson College

Skills

Find verified contacts for anyone on LinkedIn