Abdullah Wakeel

About Abdullah Wakeel

I have over 2 years of experience in customer support and inside sales across B2B and B2C sectors. I started as a Sales Intern, where I learned lead generation and market research. Then, as an Inside Sales Representative, I handled cold calling, lead qualification, and sales pipeline management, consistently achieving targets.Most recently, I worked as a Customer Service Associate at Amazon, managing 50+ customer interactions daily and maintaining a 90%+ CSAT score. I improved First Call Resolution by effectively resolving customer issues.My key skills include communication, CRM tools, sales conversion, and customer relationship management, and I am comfortable working in target-driven environments.

Experience

1. Customer Service Specialist

   Amazon

   Present

   Delivered high-quality customer support via phone, chat, and email, ensuring strong customer satisfaction (CSAT 90%+) Handled 50+ customer interactions daily, resolving issues related to orders, returns, refunds, and delivery Improved First Call Resolution (FCR) by effectively identifying and addressing customer concerns Assisted with order tracking, account management, and product-related queries Maintained accurate records using CRM and ticketing systems, ensuring SLA compliance Achieved key performance metrics including AHT, resolution rate, and customer retention Demonstrated strong communication, empathy, and conflict resolution skills

Education

• University of Allahabad

  Bachelor of Commerce

• Prof. Rajendra Singh (Rajju Bhaiya) University (PRSU), Prayagraj

  Bachelor of Commerce - BCom, Commerce

  2017 — 2020

• Allahabad Degree College

  Bachelor of Commerce