Abdullah Sheikh
Deputy Manager – Sales & Ops at Antara (Max Group) | Revenue Growth & Process Optimization | Ex–Pristyn Care, Ayu Health, PolicyBazaar | Six Sigma Certified
- Role
- Deputy Manager Sales & Operations at Antara Senior Care
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Abdullah Sheikh
I don’t just lead teams—I build systems that grow revenue and keep customers coming…
Experience
Deputy Manager Sales & Operations
Mar 2024 — Present · Gurugram, IN
Leading sales and customer support operations for a senior care division under Max Group, with a focus on scaling revenue, improving customer experience, and streamlining cross-functional workflows.Managed a 30+ member inside sales and support team, ensuring high productivity, fast query resolution, and consistent CSAT performance.Saved ₹12L+ in NDR losses by designing a repeat order campaign targeting refill customers through WhatsApp and outbound engagement.Reduced inbound call abandonment from 56% to under 5%, reworking call handling logic and aligning staffing with peak traffic.Led implementation of CRM and ticketing tools, from UAT to training, boosting efficiency and visibility across departments.Drove warehouse–support coordination improvements, cutting delivery delays and enhancing customer retention metrics.
Education
NADWA College
Bachelor of Arts - BA
2015 — 2018
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