Abdullah Khan
Manager - Product Support at HighRadius
- Role
- Manager - Product Support at HighRadius
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Abdullah Khan
HighRadius Corporation provides Financial Supply Chain Management software solutions to automate and optimize the business processes of receivables functions such as: credit, collections and deductions. Our innovative solutions automate the order-to-cash cycle while standardizing and streamlining the underlying business processes.
Experience
Manager - Product Support
Jul 2023 — Present · Hyderabad, IN
Responsible for managing and supervising an L2 Product Support Team consisting of 18 members.2. Developed dashboards to present insights of the support ticket. This helped in achieving the 100% SLA consistently.3. Collaboration with Product, Infrastructure, and Implementation Teams for resolving the client issues, and identifying the product bugs and suggestions.4. Identifying the patterns and organizing the trainings and created \"do it yourself document\" for client end user enablement. Conducting L1 Interviews for Lateral and Freshers Hiring, and providing the complete product training for new hires.
Education
Osmania University
Bachelor of Science (BSc), Mathematics and Computer Science
2009 — 2012
Skills
- Business Analysis
- Research
- Market Research
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