Abdullah E.
IT Service Delivery & Operations Manager | Driving SLA Excellence, Process Optimization & Team Performance | PMP, ITIL, Security+
- Role
- Team Lead at PlanITROI
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Abdullah E.
I’m an IT Service Delivery and Operations leader with over 13 years of experience…
Experience
Team Lead
Jan 2025 — Present · Youngsville, NC, US
Lead daily departmental operations, reporting, and cross-functional collaboration across IT and logistics teams to improve process efficiency and service turnaround.• Developed and implemented over 90 Standard Operating Procedures (SOPs) across multiple departments, reducing operational errors by 40% and training time by 50%.• Coordinated vendor relations and purchasing for Lenovo, HP, and Dell parts, ensuring cost accuracy and optimal inventory levels.• Streamlined order tracking, forecasting, and reporting processes, improving visibility and reducing delays in parts delivery.• Delivered weekly KPI and performance reports to senior leadership, driving data-driven decisions and process improvements.• Recognized for leadership contributions and proactive problem-solving that enhanced cross-departmental alignment.
Education
Wake Technical Community College
Associate's Degree, Computer Engineering
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