Abdullah Aslam

Principal Integration Specialist @Afiniti

Leading AT & T Call Center\'s largest Migration to Single CTI Switch for Afiniti • Collaborated with cross-functional development team members to analyze, optimize and test Afiniti\'s code base to handle 1.2 Mn calls on. • Monitored and tested Afiniti\'s application to identify potential bottlenecks, develop solutions, and collaborated with developers on solution implementation. • Redesigned Afiniti\'s Genesys Subroutine from synchronous to asynchronous design. • Led design, development and implementation of UHG\'s L2 Shared control between Afiniti and UHG\' Call centre • Led discovery sessions with potential clients to understand requirements and propose designs and enable custom developments. • Incharge of creating, evaluating and managing Playbooks, Design Documents and Data Gathering Workbooks