Abdullah Abubakar
IT Support Analyst @MUFG
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WORK HISTORY
IT Support Analyst @MUFG
London, GB
TradeFloor Support for Traders and Analysts in fast paced environments across London and Paris• Providing onsite support across London, Amsterdam, Milan, Paris and Düsseldorf• Supporting User’s across Laptops, Workstations, Mac’s, mobile devices, VDI’s,• Providing White Glove support VIP Directors in London, Paris and Amsterdam• Using ServiceNow, Active Directory, Citrix Directory, Office Suite and Intune to support users• Supporting users Bloomberg, Refinitiv, FX, Reuters, Murex, S&P, Excel Addins and EUC’s
EDUCATION
Birkbeck, University of London
Bachelor's degree, Computing
ABOUT ABDULLAH ABUBAKAR
I am a highly skilled IT Support Analyst with expertise in hardware/software troubleshooting, IT asset management, system administration, and cloud infrastructure. With experience working in financial services, corporate enterprises, and large-scale IT projects, I have successfully delivered end-to-end IT solutions for global organizations such as Santander, Colt, J Murphy, Meta, Amazon, Google, Netflix, Twitch, and Vodafone.Core Expertise- IT Support & System Administration: Windows, macOS, Microsoft 365, Active Directory, Intune, SCCM, JAMF- Networking & Security: TCP/IP, DNS, DHCP, VPN, Firewall Management, CDN Optimization- Cloud & Infrastructure Management: Azure AD, AWS, Identity Management, Virtual Machines- ITSM & Troubleshooting: ServiceNow, Jira, ITIL Best Practices, Incident Resolution- Collaboration & Automation: Power BI, Python, Bash, JavaScript, Slack, TeamsProfessional Experience & Achievements- Resolved IT issues for users annually, ensuring rapid response times and high SLA compliance- Managed global network projects & CDN deployments for FAANG-level clients, optimizing performance and reliability- Administered Azure AD & Intune for enterprise device deployment, identity management, and endpoint security- Optimized IT workflows in ServiceNow, reducing incident resolution times and improving operational efficiency- Provided on-site & remote IT support, ensuring minimal downtime for businesses in fast-paced environments- Led IT asset lifecycle management, maintaining 100% compliance in hardware inventory and security.What I Bring to an IT Team- Enterprise IT Support Expertise – Hands-on experience in troubleshooting, security compliance, and endpoint management- Cloud & Networking Knowledge – Strong background in Azure AD, AWS, networking protocols, and CDN architecture- Process Improvement & Automation – Skilled in leveraging Python & Power BI to streamline IT operations- Customer-Focused IT Support – Proven ability to enhance user experience and ensure business continuity.Let’s Connect! I’m actively seeking IT Support, Cloud Engineering, and Networking roles, and I’m always open to discussing new opportunities in IT infrastructure, security, and cloud solutions.
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