Abdul Kareem Abid
Customer Success | Revenue Retention & Expansion | Data-Driven CX | B2B SaaS | CRM & Analytics | Business Analyst | Cx retention and renewals consultant
- Role
- Business Associate at Blackbaud
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Abdul Kareem Abid
A business Intelligence professional with experience in B2B SaaS environments, currently working at Blackbaud.I focus on retention and revenue growth initiatives. I have contributed to:• Sentiment-based KPI tracking using Salesforce Einstein • Structured churn-risk dashboards for renewal monitoring • Process optimization to improve client satisfaction With a foundation in Business Analytics and hands-on experience in Power BI, Excel, and CRM systems, I bring a data-driven approach to Customer Success.My goal is to transition into a Customer Success role where I can:• Own onboarding and adoption • Drive retention & expansion • Influence revenue growth through analytics Let’s connect if you’re building high-growth SaaS teams focused on customer-led revenue.
Experience
Business Associate
Aug 2025 — Present · Hyderabad, IN
Education
St.Joseph's Public School
ICSE
Narayana Junior College - India
Intermediate, MPC
Deccan College Of Engineering And Technology
Bachelor of Engineering - BE, Computer Science
2019 — 2023
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