Abdul H. Green

About Abdul H. Green

Abdul offers over 10 year\'s experience in training, technical writing, process management, and curriculum development. The governance, risk, and compliance (GRC) industry has also strengthened his managerial and leadership skills with a focus on quality, quality assurance, and compliance. Overseeing the initial and continuing education of employees who work for a well-known and well-respected corporate citizen is challenging, rewarding, and constantly evolving. It is this challenging facet of his career that has allowed Abdul to exercise his abilities in conflict management and cooperative education, ensuring the knowledge of all processes, protocols, and procedures are delivered and easily understood.In his role as a Learning and Development Manager, driving innovative yet practical changes in the training curriculum is pivotal in shaping the face of the training department. From internal development to providing cutting-edge technologies and expertise while engaging with clients\' workforce, his involvement in the expansion of the training library and suite of learning courses will further enhance all components of Contact Center operations.His international teaching experience has afforded him the opportunity to travel to Dalian, Beijing and Shanghai, China to offer extensive training and teaching expertise in both public and private schools. It is the spirit of education that has permeated his approach to personal and personnel development and allowed him to truly unlock employee potential.

Experience

1. Associate Vice President-contact Center Excellence

   NAVEX

   Sep 2023 — Present

Education

• Queens University of Charlotte

  Master of Business Administration (MBA), Business Administration and Management, General

  2013 — 2016

• University of North Carolina at Charlotte

  Bachelor of Arts, English and Spanish

  2001 — 2006

Skills

• Learning Management Systems
• Press Releases
• Editing
• Interviews
• Leadership Development
• Employee Relations
• Strategic Planning
• Public Relations
• Powerpoint
• E-Learning
• Writing
• Performance Improvement
• Business Translation
• Coaching
• Leadership
• Grant Writing
• Project Management
• English
• Event Planning
• Instructional Design
• Technical Writing
• Management
• Employee Training
• Staff Development
• Fundraising
• Teaching Adults
• Interviewing
• Quality Assurance
• Teaching
• Time Management
• Social Media
• Community Outreach
• Teaching Reading
• Organizational Development
• Workforce Development
• Volunteering
• Resume Writing
• Nonprofits
• Research
• Language Teaching