Abdul Hameed Khan

About Abdul Hameed Khan

Persuasive & result driven IT professional with 25+ years of experience in driving business solutions, Digital Transformation, Technology operations, leading transformation initiatives, Service Delivery, Infrastructure Management, Program & Project Management, Telecom Ops, Circle/Corporate/Business Operation. System Integration, Vendor management and Service Partner relationship, in an outsourced and in-house setup.IT transformation thought leader and practitioner credited with transforming businesses through conceptualizing new business & operating models, re- imagining customer experiences, building capabilities, changing organization culture, and establishing best practices.Influenced, motivated & led cross functional, multi-country & multi- cultural project teams; managed multi-million-dollar budgets; worked with multiple partner ecosystems including start-ups, enterprise technology vendors, academia & government to implement many industry’s first cutting edge solutions.Recognized as a high EQ leader with an entrepreneurial mindset & ‘hands-on’ approach. Strong advocate of DE & I. Built high performance teams that work collaboratively to deliver results. Resolve conflicts in a non-confrontational manner. Orchestrated shifts in people capabilities & organization culture Led award winning, end to end transformations (Telecom, Banking and Financial Services, IT Enabled Services, Energy, Retail) for TCS, Vodafone, Worley, building a culture of customer centricity and operational excellence whilst delivering revenue growth & profit maximization in complex, distributed, scale environments. Followed a “Build, Operate, Transfer” modelTechnology evangelist with solid understanding of new & emerging technologies & IT ecosystem of Processes, Information Security, SOX, ISO 27001 & PCI DSS Agile & DevOps Application Development and IT-Security Projects in various leadership roles for over 25 years of experience fueling exponential growth and innovation in multi-industry environments enabling organizations to stay competitive in the Information Technology era.

Experience

1. Service Delivery Lead - Global

   Worley

   Jan 2023 — Present · Mumbai, IN

   WORLEY worldwide has of the world’s brightest minds in energy, chemicals and resources, all working to deliver a more sustainable world. I am associated with Technology function to support WORLEY standardize IT delivery across globe though outsourced partners with best in class Service Delivery

Education

• Nagpur University

  Bachelor of Engineering (B.E.), Electronics Engineering

  1991 — 1995

• MICA | The School of Ideas

  PGPBM, Marketing/Marketing Management, General

Skills

• IT Service Management
• Service Delivery
• Management
• Crm
• Itil
• Information Technology
• Customer Relationship Management (Crm)
• Networking
• Telecommunications
• Bpo
• Program Management
• IT Operations
• Data Center
• Project Planning
• Project Management
• Solution Architecture
• Vendor Management
• Outsourcing
• Team Management
• Infrastructure
• Governance
• Business Development
• Eigrp
• Integration
• IT Strategy
• Team Leadership