Abdul Cole
Technical Account Manager at Zscaler
- Role
- Technical Account Manager at Zscaler
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Abdul Cole
Account Manager specializing in enterprise technology partnerships, network optimization,…
Experience
Technical Account Manager
May 2021 — Present
Enhanced Customer ROI: Led initiatives to enhance network performance, achieving a 25% improvement in efficiency through high- and low-level design optimizations• Relationship Management: Leveraged stakeholder engagement strategies and continuous communication to maintain and grow relationships with premium accounts, achieving a 90% renewal rate.• Operational Excellence via Agile Cadence: Facilitated weekly Agile ceremonies (stand-ups, retrospectives, and knowledge sharing sessions) and technical chalk talks) to close proficiency gaps and improve team responsiveness, increasing operational efficiency by 15%.• Customer Transformation: Executed Zscaler product adoption initiatives aligned with Agile delivery, using iterative planning and roadmap alignment to boost feature adoption by 30%, maximizing customer outcome• Key Technical and Agile Tools: Zscaler Platform (ZIA, ZPA, ZDX), Zero Trust principles, JIRA (Agile boards, sprint planning), Salesforce (case management, stakeholder alignment), TCP/IP, SAML/SCIM, HTTP/HTTPS
Education
Saint Augustine’s University
Bachelor of Science (B.S.)
North Carolina Central University
Master of Information Science
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.